Privacy Policy

Last Updated: 9/8/2025

Upstate Appliance Rentals, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our washer and dryer rental services (the “Service”). By using our Service, you consent to the practices described in this policy.

1. Information We Collect
• Personal Information: Name, email address, phone number, billing address, and payment details.
• Usage Information: Data related to your interactions with our website and service, including IP address, browser type, and device information.
• Transaction Information: Payment history, rental agreements, and service requests.

2. How We Use Your Information
• To provide and manage your rental service.
• To process payments and send billing-related communications.
• To improve our Service and enhance customer experience.
• To communicate important updates, promotional offers, or service notifications.
• To send SMS messages regarding your account, service updates, and promotional offers.
• To comply with legal obligations and enforce our Terms of Service.

3. SMS/Text Messaging Policy
• By providing your phone number, you consent to receive SMS messages from us regarding your account, service updates, and promotions.
• Message frequency varies. Standard message and data rates may apply.
• You can opt out at any time by replying STOP to any text message. Reply HELP for assistance.
• SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

4. How We Share Your Information
• Service Providers: We may share your data with third-party payment processors and logistics providers to fulfill your rental orders.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of the business transaction.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or loss. However, no security measures are completely foolproof.

6. Your Rights and Choices
• You may update or correct your personal information by contacting us.
• You may opt out of marketing emails by following the unsubscribe instructions in any email.
• You may opt out of SMS communications by replying STOP to any message.
• You may request access to or deletion of your data, subject to legal limitations.

7. Cookies and Tracking Technologies
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: upstateappliancerentals@gmail.com
• Phone: +1 (864) 278-5388

By using our Service, you acknowledge that you have read and understood this Privacy Policy.