Rental Terms & Conditions

APPLIANCE RENTAL AGREEMENT

Last Updated: 8/17/2026

These Terms and Conditions and Appliance Rental Agreement (“Agreement”) govern the rental of appliances from Upstate Appliance Rentals, LLC (“Company,” “we,” “our,” or “us”) by the customer identified in the applicable rental order (“Customer” or “you”).

The Rental Order, payment authorization, delivery and installation record, equipment condition record, and these Terms collectively constitute the entire Agreement.

This is a month-to-month rental agreement only. There is no minimum rental term. Rental payments do not create ownership rights or equity in the Equipment, and Customer has no option or contractual right to purchase the Equipment.

1. Definitions and Scope

“Equipment” means each washer, dryer, appliance, accessory, hose, cord, vent component, and other item identified by make, model, serial number, or description in the Rental Order or delivery record.

“Installation Address” means the address where the Equipment is delivered and installed.

“Rental Month” means the monthly period beginning on the installation date and each successive monthly anniversary of that date.

“Rental Order” means the customer-specific document or electronic record identifying the Customer, Equipment, monthly rental rate, taxes, delivery charges, Installation Address, installation date, and other transaction-specific information.

This Agreement governs the rental, delivery, installation, possession, use, maintenance, repair, relocation, payment, termination, surrender, and recovery of the Equipment.

If a Rental Order conflicts with these Terms, the Rental Order controls only as to the specific Equipment, rental rate, delivery charge, Installation Address, installation date, and other customer-specific information expressly stated in it.

2. Eligibility and Customer Requirements

Customer must:

1. Be at least eighteen years old and legally able to enter into this Agreement.
2. Provide valid government-issued photo identification, upon request.
3. Provide accurate contact, payment, and Installation Address information.
4. Provide reasonable documentation verifying identity and the Installation Address when requested.
5. Maintain a valid payment method unless the Company agrees in writing to another payment method.
6. Sign this Agreement before installation is completed.
7. Be present, or arrange for an authorized adult to be present, during delivery, installation, service, inspection, and retrieval appointments.
8. Notify the Company within forty-eight hours after any change to Customer’s mailing address, residence, telephone number, email address, payment information, or occupancy status.
9. Provide landlord or property-manager contact information when reasonably requested to verify the Installation Address or facilitate lawful recovery of Company-owned Equipment.

Service is ordinarily limited to Greenville and Spartanburg counties, South Carolina. Service outside these counties requires prior Company approval and may be subject to disclosed mileage or service charges.

The Company may decline or cancel a rental before installation based on inability to verify identity, address, payment information, prior unpaid balances, prior chargebacks, prior loss or nonreturn of rental equipment, service-area restrictions, unsafe installation conditions, or other legitimate business risks permitted by law.

3. Month-to-Month Term, Rent, Billing, and Payment Authorization

3.1 Month-to-month rental

This Agreement begins on the installation date and continues for successive Rental Months until terminated under this Agreement.

There is no minimum rental term. Each monthly payment purchases only the right to possess and use the Equipment during the applicable Rental Month.

Continuation beyond one Rental Month does not create a fixed-term lease, ownership interest, or obligation to rent for any additional month.

3.2 Monthly Rent & Administrative Charge

Unless the Rental Order states otherwise:

• Standard washer-and-dryer set: $79 per Rental Month plus applicable tax.
• Deluxe washer-and-dryer set: $99 per Rental Month plus applicable tax.
• Washer only, OR Dryer only: $49 per Rental Month plus applicable tax

In addition to the monthly rent for equipment, a Processing & Administrative fee of $2.50 will be charged each month to aid in processing invoices. 

3.3 First payment and delivery charges

Customer is not required to pay monthly rent before installation.

The first monthly rental payment, applicable taxes, delivery or installation charge, and other disclosed initial charges become due immediately upon successful completion of installation.

Customer must complete payment before the installation crew leaves the Installation Address unless the Company expressly approves a different written arrangement.

If installation cannot be completed because of unsafe conditions, unsuitable plumbing, electrical service, drainage, venting, access problems, or another condition outside the Company’s control, no monthly rent is due for Equipment that is not installed. Any reasonable and previously disclosed failed-delivery or service charge may still apply.

3.4 Recurring Electronic Payment Authorization

By electronically accepting or signing this Agreement, Customer authorizes Upstate Appliance Rentals, LLC and its payment processor to initiate recurring electronic charges to the payment method Customer provides.

Authorized recurring charges

Customer authorizes the following charges:

1. The first monthly rental payment, applicable tax, and disclosed delivery or installation charges immediately after successful installation;
2. Monthly rent, administrative fee, and applicable tax on each recurring billing date while this Agreement remains active;
3. One $10 late fee if a monthly payment remains unpaid for five calendar days, provided Customer has received the Day 5 written notice; and
4. A payment made under a separate written payment arrangement approved by Customer.
5. Other amounts expressly authorized by this Agreement and permitted by law.

The recurring monthly rental amount, billing date, and payment method will be identified in the Rental Order or electronic checkout record.

Failed-payment attempts

If a scheduled payment fails, Customer authorizes the Company to make up to two additional attempts to collect the unpaid authorized amount, after notice and subject to applicable law and payment-network rules.

The Company will not change the amount or timing of an agreed payment arrangement without Customer’s authorization.

Charges that vary in amount

The amount charged may vary because of applicable taxes or the authorized $10 late fee.

Customer has the right to receive advance notice of every varying electronic transfer. Where permitted by law, Customer may instead elect to receive advance notice only when a transfer exceeds the regularly scheduled monthly rent, administrative fee, and applicable tax by more than $10.

Any other damage, replacement-value, recovery, repair, collection, or disputed amount will not be electronically charged under this recurring authorization unless Customer separately authorizes that specific charge or applicable law independently permits it.

Revocation

Customer may revoke this recurring electronic payment authorization by notifying the Company at:

Email: upstateappliancerentals@gmail.com
Phone: (864) 278-5388
Mail: 4058 Rustling Grass Trail, Inman, South Carolina 29349

Revocation must be received sufficiently in advance to allow the Company and its payment processor a reasonable opportunity to act.

Revoking electronic-payment authorization does not terminate this Agreement, return the Equipment, cancel rent already due, or eliminate another lawful payment obligation. After revocation, Customer must arrange another accepted payment method or terminate the rental and return the Equipment.

Customer may also have the right to stop a scheduled payment by contacting Customer’s financial institution at least three business days before the scheduled transfer.

Copy and electronic consent

The Company will provide Customer with a paper or electronic copy of this authorization. Customer consents to receive and retain the authorization electronically.

Customer authorization: By checking the recurring-payment authorization box and electronically accepting this Agreement, Customer confirms that Customer is an authorized user of the payment method and authorizes the recurring charges described above.

4. Payment Terms, Late Fee, Default, and Termination for Nonpayment

4.1 When payment is past due

A payment not successfully received on its due date is past due beginning the following calendar day.

The Company may send reminders and notices by text message, email, telephone, customer portal, or mail using the Customer’s most recent contact information.

Courtesy reminders do not extend the payment deadline. Failure to receive a courtesy reminder does not excuse payment unless the Company failed to provide a notice expressly required by this Agreement or applicable law.

4.2 Five-day late fee and written default warning

If the full monthly payment remains unpaid for five calendar days after its due date:

1. The Company will assess one $10 late fee for that missed payment; and
2. The Company will issue a written notice of default.

Only one $10 late fee will be assessed for a particular missed monthly payment.

The Day 5 written notice will state:

• The amount required to cure the default;
• The payment methods available;
• The deadline for curing the default;
• That the Agreement will terminate on Day 10 if the default is not cured or otherwise resolved in writing; and
• That termination will result in a demand for return of the Equipment.

4.3 Cure of default

Customer may cure a payment default before termination by paying the entire past-due balance, including the applicable $10 late fee and any other lawful amount then due.

Payment is not complete until successfully processed. A payment that is later reversed, charged back, dishonored, or returned does not cure the default.

4.4 Termination and return demand on Day 10

If the entire amount required to cure remains unpaid ten calendar days after the original due date, and no written payment arrangement exists:

1. This Agreement terminates for nonpayment;
2. Customer’s right to possess and use the Equipment ends;
3. The Company will issue a written termination and demand for return; and
4. Customer must stop using and make the Equipment available for pickup within seventy-two hours after delivery of the return demand.

Termination is effective without requiring the Customer’s consent. Acceptance of a payment after termination does not reinstate the Agreement unless the Company confirms reinstatement in writing.

4.5 Written payment arrangements

Only a payment arrangement issued or confirmed in writing by the Company changes a deadline.

Unless the Company expressly agrees otherwise:

• A payment arrangement may not exceed seven calendar days;
• Customer may receive no more than one payment extension during any rolling six-month period;
• All payment obligations not expressly changed remain in effect;
• Failure to complete the arrangement permits immediate continuation of the termination and recovery process; and
• Acceptance of a partial payment does not waive the remaining default.

The Company is not obligated to offer or approve a payment arrangement.

4.6 Failed, reversed, and disputed payments

A reversed, dishonored, returned, disputed, or rejected payment does not satisfy the Customer’s payment obligation.

The Company will not impose a separate returned-payment fee unless one is disclosed in the Rental Order and permitted by law.

A good-faith dispute concerning an unauthorized or incorrect charge does not, by itself, constitute fraud. A chargeback does not eliminate rent or other valid amounts properly owed.

4.7 Amounts due after termination

Termination, surrender, or recovery of the Equipment does not eliminate:

• Rent accrued through the termination date;
• The applicable $10 late fee;
• Charges properly incurred before termination;
• Damage beyond normal wear and tear;
• Missing accessories or components;
• Fair-market replacement value for Equipment that is not recovered; or
• Other actual and legally recoverable losses.

No future monthly rent accrues after termination, except for the reasonable value of continued unauthorized possession where Customer wrongfully retains or conceals the Equipment after the return deadline, to the extent permitted by law.

The Company will not obtain a duplicate recovery or windfall. Amounts claimed will be reduced by recovered value, avoided costs, insurance proceeds received by the Company for the same loss, and other mitigation required by law.

5. No Purchase Option or Ownership Rights

This Agreement provides no purchase option.

The Equipment remains the Company’s property at all times. Rental payments:

• Purchase only temporary use of the Equipment;
• Do not build equity;
• Do not accumulate ownership credit;
• Do not reduce a future purchase price;
• Do not result in ownership after any number of payments; and
• Are not installment payments toward a sale.

The Company may separately offer used appliances for sale. Any sale must be an independent transaction documented by a separate bill of sale.

The Company is not required to sell the rented Equipment. Customer has no preferential right to purchase it, and previous rental payments will not be credited toward a separate purchase.

6. Delivery, Installation, and Appointments

Customer must provide:

• A clear and safe path at least thirty-six inches wide;
• Dry, stable, and adequately lit floors;
• Working hot- and cold-water shutoff valves where required;
• Suitable drainage;
• A safe and compatible electrical connection;
• A safe and suitable dryer vent where required; and
• An adult eighteen years or older with authority to provide access.

The Company may refuse or reschedule service when conditions are unsafe, unsanitary, pest-infested, obstructed, unlawful, or unsuitable for installation or service.

A cancellation made less than twenty-four hours before a scheduled delivery may result in a charge of up to $100, limited to the Company’s reasonable costs and losses resulting from the late cancellation.

A missed delivery, service, inspection, or recovery appointment may result in a $35 no-show charge if:

• The appointment was confirmed;
• The Company dispatched personnel;
• Customer failed to provide the agreed access or notice; and
• The charge is reasonable and permitted by law.

Before leaving the Installation Address, the Company may document:

• Equipment make, model, and serial numbers;
• Equipment condition;
• Installation location;
• Included accessories;
• Photographs reasonably showing the Equipment and installation; and
• Customer or authorized-recipient confirmation.

7. Equipment Ownership, Location, and Risk of Loss

The Equipment remains the exclusive property of the Company.

Customer may not:

• Sell, pledge, pawn, assign, sublease, lend, give away, abandon, conceal, or dispose of the Equipment;
• Remove, obscure, or alter identifying labels or serial numbers;
• Claim or represent that Customer owns the Equipment;
• Allow another person to claim ownership or a security interest in it;
• Modify or repair the Equipment without authorization; or
• Move the Equipment from the Installation Address without prior written approval.

7.1 Relocation

Customer must notify the Company before moving or changing residences.

Before any relocation, Customer must provide:

• The proposed new address;
• The planned moving date;
• Updated contact information;
• Reasonable verification of the new address; and
• Landlord or property-manager information when reasonably requested.

The Equipment may be moved only after written Company approval and only by the Company or a mover approved by the Company.

Unauthorized relocation is a material default. The Company may terminate the Agreement and demand immediate return if the Equipment is moved without approval.

Approval may be withheld if the new location is outside the service area, cannot be verified, presents unsafe conditions, or creates an unreasonable risk of loss or inability to service or recover the Equipment.

7.2 Risk of loss

Customer is responsible for reasonably safeguarding the Equipment from installation until its lawful return to the Company.

Except to the extent caused by the Company’s negligence or willful misconduct, Customer is responsible for the Equipment’s fair-market replacement value if it is:

• Lost;
• Stolen;
• Destroyed;
• Abandoned;
• Sold or transferred;
• Concealed;
• Removed beyond the Company’s reasonable ability to recover it; or
• Damaged beyond economical repair, excluding normal wear and tear.

“Fair-market replacement value” means the reasonable cost, at the time of loss, of obtaining comparable Equipment of similar type, age, capacity, quality, and condition, plus reasonable delivery and installation costs where permitted by law. It does not automatically mean the retail price of brand-new Equipment.

Customer must report suspected theft by a third party promptly after discovery and, when reasonably possible, provide a police incident report within forty-eight hours.

Filing a police report does not automatically eliminate Customer’s contractual responsibility for the Equipment.

8. Maintenance, Repairs, and Damage

The Company will provide routine maintenance and repairs resulting from ordinary wear and tear.

Customer must:

• Use the Equipment only for ordinary household purposes;
• Follow manufacturer instructions and reasonable Company guidance;
• Keep the Equipment reasonably clean;
• Clean the dryer lint filter after use;
• Avoid overloading the washer or dryer;
• Report leaks, unusual sounds, failures, or unsafe operation promptly;
• Stop using the Equipment when continued use could cause injury or additional damage;
• Provide reasonable access for inspection, maintenance, repair, replacement, or recovery; and
• Maintain a sanitary and reasonably safe environment around the Equipment.

Customer is responsible for actual parts, labor, and other losses caused by:

• Misuse or abuse;
• Negligence;
• Intentional damage;
• Unauthorized repair or modification;
• Improper relocation;
• Improper installation by anyone other than the Company;
• Failure to report a known problem; or
• Continued use after Customer knew or reasonably should have known that continued use could cause additional damage.

For the first ninety days following installation, misuse or negligence expressly includes:

1. Washer overloading: Loading the washer beyond its manufacturer-recommended capacity when it causes excessive vibration, imbalance, suspension or spring failure, or improper spin operation.
2. Dryer airflow blockage: Obstructed, restricted, crushed, disconnected, or inadequate venting, including excessive lint accumulation, when it causes overheating or component failure.

A Company technician’s documented findings may be used as evidence of the cause and extent of damage. Customer may provide relevant contrary evidence.

Customer is responsible for leaks or damage caused by defective plumbing, shutoff valves, drainage, venting, electrical service, flooring, structural conditions, or other site conditions outside the Company’s control.

Unsafe, unsanitary, obstructed, or pest-infested conditions may result in suspension of service or termination until corrected.

8.1 Account Status Required for Repair Service

Except when immediate action is reasonably necessary to address a safety risk or prevent property damage, the Company may delay routine repair or replacement service while the Customer’s account is past due.

To receive routine repair or replacement service, the Customer must:

1. Pay the account in full and bring it current; or

2. Have a valid payment arrangement approved by the Company in writing and be making all payments required by that arrangement on time.

A request for additional time, a promise to pay, or a partial payment does not create a valid payment arrangement. The Company must approve the arrangement in writing.

The Customer must report equipment problems promptly, even when the account is past due. If the Equipment is smoking, sparking, leaking, flooding, producing a burning smell, or creating another possible danger, the Customer must stop using it immediately and contact the Company at (864) 278-5388.

The Company may inspect, disconnect, replace, or recover Equipment when reasonably necessary to protect people or property. Providing emergency assistance does not waive the Customer’s default or remove any amount owed.

9. Liability, Indemnity, and Insurance

The Company will perform delivery, installation, maintenance, and recovery with reasonable care.

To the fullest extent permitted by law:

• The Company is not responsible for indirect, incidental, special, punitive, or consequential damages arising from interruption or loss of appliance availability;
• The Company is not responsible for damage caused by defective plumbing, drainage, venting, electrical service, structural conditions, Customer misuse, or failure to report a known problem; and
• Customer is responsible for claims and losses caused by Customer’s misuse, negligence, unauthorized relocation, unauthorized modification, or material violation of this Agreement.

Nothing in this Agreement excludes liability that cannot legally be waived, including liability arising from the Company’s gross negligence or willful misconduct.

Except for liability that cannot legally be limited, the Company’s aggregate liability under this Agreement will not exceed the greater of $300 or three months of rent paid under this Agreement.

Customer is encouraged, but not required, to maintain renters or homeowners insurance covering personal-property damage and liability.

The Company does not provide insurance for Customer’s residence or personal property.

10. Voluntary Termination, Default Termination, Surrender, and Recovery

10.1 Customer termination

Customer may terminate an account that is not in default by giving at least seven calendar days’ notice and arranging return or pickup of the Equipment.

Customer remains responsible for rent through the end of the Rental Month already paid or then due. Monthly rent is not prorated unless the Company agrees otherwise in writing.

No future Rental Month will be charged after timely termination and return of the Equipment.

10.2 Company termination without Customer default

The Company may terminate an account that is not in default by providing at least seven calendar days’ written notice.

If the Company terminates without Customer default before the end of a Rental Month for which Customer has paid, the Company will either:

• Allow continued use through the paid Rental Month; or
• Provide an appropriate prorated refund for the period following recovery.

10.3 Company termination for default

The Company may terminate this Agreement for:

• Nonpayment under Section 4;
• Unauthorized relocation;
• Materially false customer information;
• Sale, transfer, concealment, abandonment, or attempted disposal of the Equipment;
• Intentional damage or material misuse;
• Unreasonable denial of service, inspection, or recovery access;
• Unsafe or unlawful conditions; or
• Another material breach of this Agreement.

Except for the Day 10 nonpayment process or circumstances reasonably requiring immediate protective action, the Company will provide written notice and a reasonable opportunity to cure when required by law.

10.4 Return after termination

When the Agreement terminates, Customer’s right to possess and use the Equipment ends.

Customer must:

• Stop using the Equipment;
• Respond promptly to the return demand;
• Truthfully disclose the Equipment’s current location;
• Make the Equipment available within the stated deadline;
• Provide safe and reasonable access;
• Ensure an authorized adult is present; and
• Not obstruct, conceal, damage, improperly disconnect, or relocate the Equipment.

For a Day 10 nonpayment termination, Customer must make the Equipment available within seventy-two hours after delivery of the written termination and return demand.

10.5 Peaceful and lawful recovery

Customer authorizes the Company to contact a landlord, property manager, authorized occupant, or other location representative solely as reasonably necessary to:

• Verify the Equipment’s location;
• Confirm whether Customer has moved;
• Arrange lawful access; or
• Recover Company-owned Equipment.

The Company will not:

• Use force;
• Threaten violence;
• Enter a residence without lawful consent or judicial authority;
• Misrepresent legal authority; or
• Breach the peace.

If Customer wrongfully refuses to return or make the Equipment available, the Company may pursue lawful recovery, civil remedies, third-party collections, or other remedies available under applicable law.

Nothing in this Agreement constitutes an automatic admission of criminal intent. The Company will not threaten criminal prosecution merely to compel payment of a civil debt.

Customer may be responsible for actual and reasonable recovery costs where permitted by law. No flat recovery or obstructed-pickup fee will be imposed unless separately disclosed and legally enforceable.

11. Rates and Changes to Month-to-Month Terms

Because this is a month-to-month rental, the Company may change the monthly rental rate or other prospective terms by providing at least thirty days’ written notice.

A change will:

• Apply only prospectively;
• Not increase amounts already accrued;
• Not take effect before the stated effective date; and
• Give Customer the opportunity to terminate and return the Equipment before the change takes effect.

If Customer retains the Equipment after the effective date of a properly noticed change, the new rate or term applies beginning with the next applicable Rental Month.

A policy posted only on the Company’s website does not modify an existing Customer’s material payment obligations unless the Company also provides the required direct notice.

12. Privacy, Communications, and Electronic Records

Customer consents to receive account-related communications by telephone, text message, email, customer portal, and mail using the contact information provided.

Account-related communications may concern:

• Upcoming payment due dates;
• Failed or past-due payments;
• The Day 5 default warning;
• Termination and return demands;
• Delivery, service, inspection, and recovery appointments;
• Safety and maintenance issues;
• Changes to this Agreement; and
• Customer-requested support.

Marketing consent is separate from consent to receive legally permitted transactional communications. Customer may opt out of marketing texts by replying STOP.

The Company will honor communication restrictions required by applicable law.

Customer consents to receive agreements, notices, receipts, and other records electronically, subject to applicable electronic-signature law. Customer may request a paper copy.

The Company will handle personal information according to its Privacy Policy. Landlord or property-manager information will be used only for legitimate address verification, service, safety, location, and lawful recovery purposes.

13. Dispute Resolution and Governing Law

This Agreement is governed by South Carolina law and applicable federal law.

Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through direct written communication for at least ten days unless:

• Emergency relief is reasonably necessary;
• Delay would jeopardize recovery of the Equipment;
• A filing deadline would expire; or
• Applicable law permits immediate action.

Either party may bring an eligible claim in small claims court.

Except for small claims matters, emergency injunctive relief, lawful equipment-recovery proceedings, or disputes that cannot legally be arbitrated, disputes will be resolved by individual binding arbitration under the Federal Arbitration Act and applicable consumer arbitration rules.

Arbitration may occur in Greenville County, South Carolina, remotely, or at another mutually agreed location.

Neither party may bring an arbitrated claim as a class, collective, consolidated, or representative action unless applicable law makes that restriction unenforceable.

Customer may opt out of arbitration by sending written notice to the Company within thirty days after signing this Agreement. The notice must identify Customer and state that Customer is opting out of arbitration.

Opting out of arbitration will not affect the rental relationship.

Nothing in this section authorizes the Company to enter a residence, seize Equipment unlawfully, avoid judicial process where required, or breach the peace.

14. Collections, Attorneys’ Fees, and General Provisions

Past-due accounts may be referred to an authorized third-party collection agency.

Where permitted by law, Customer may be responsible for reasonable attorneys’ fees and court costs after default and referral to an attorney, subject to applicable statutory limits.

The Company’s delay or failure to enforce a provision does not waive its right to enforce that provision later.

Acceptance of late or partial payment does not waive a default, termination, return demand, or other right unless the Company expressly confirms a waiver or reinstatement in writing.

If a court or arbitrator finds a provision invalid or unenforceable, that provision will be enforced to the maximum lawful extent, and the remaining provisions will continue in effect.

Customer may not assign this Agreement or transfer possession of the Equipment without the Company’s prior written consent.

The Company may assign its contractual or payment rights as permitted by law.

Headings are included for convenience and do not change the meaning of this Agreement.

Notices to Customer may be sent to the most recent mailing address, Installation Address, email address, telephone number, or customer portal associated with the account.

Customer is responsible for keeping that information current.

The Rental Order, payment authorization, delivery and installation record, equipment condition record, and these Terms constitute the entire Agreement.

Any material modification for a particular Customer must be in writing.

15. Contact Information and Customer Acceptance

Upstate Appliance Rentals, LLC
4058 Rustling Grass Trail
Inman, South Carolina 29349
Email: upstateappliancerentals@gmail.com
Phone: (864) 278-5388

By authorizing the Rental Order or this Agreement, Customer acknowledges that:

1. Customer received or had an opportunity to review this Agreement before installation.
2. Customer received a completed paper or electronic copy.
3. This is a true month-to-month rental with no minimum term.
4. The Equipment remains the Company’s property.
5. Rental payments create no ownership interest.
6. There is no purchase option.
7. The first payment becomes due upon successful installation.
8. A $10 late fee applies when payment remains unpaid for five calendar days.
9. The Company may terminate the Agreement on Day 10 for an uncured payment default.
10. Customer must make the Equipment available within seventy-two hours after a Day 10 termination and return demand.
11. Customer agrees to the payment, relocation, maintenance, default, surrender, and recovery provisions.