Terms & Conditions

Last Updated: 8/28/2025

Welcome to Upstate Appliance Rentals, LLC! These Terms of Service (“Terms”) govern your use of our washer and dryer rental services (the “Service”). By using our Service, you agree to these Terms. Please read them carefully before renting from us.

1. Eligibility & User Requirements

• You must be at least 18 years old to rent our appliances.
• A valid payment method and delivery address are required.
• You agree to provide accurate and up-to-date personal information.

2. Rental Agreement

Monthly Fee
Rates start at $79 per month per set of washer and dryer (Standard), plus tax. Deluxe is $99 per month and is reserved for brand new, stackable, digital, and/or luxury units. Rent is due First month is due on the day of delivery.
One-Time Delivery Fee
$50 per set, charged on the day of delivery, to any address in Greenville or Spartanburg counties in South Carolina. Deliveries outside of this area is subject to review and milage upcharge.
Credit Card Processing Fee
$2.50 per swipe, except on the booking fee.
Billing
Payments are billed automatically on a recurring monthly basis. Your due date is the day of the month that you were installed. You may change payment information on the Customer Portal.

3. Payment Terms

Timely Payments
On-time payments are required and greatly appreciated. Please ensure that no holds or restrictions are placed on your account for our charges. Payments will appear as UPSTATEAPPLIANCERENTAL on your bank statement.

Late Payments & Communication
If you anticipate difficulty making a payment, you must contact us before your due date. We are willing to work with you, but communication after the due date will not prevent late penalties.

Automatic Collections & Grace Period
If payment is not received on the due date, our system will automatically attempt collection for the following 14 days. Reminder notices will be sent on Day 1 and Day 14 by email, phone, or text. You have a 14-day grace period to bring your account current without penalty.

Unpaid Accounts & Suspension
If an account remains unpaid after 14 days with no communication, service will be suspended. A $35 Reinstatement Fee will be required to reactivate your account.

Grandfathered Rates
Eligibility for legacy or promotional rental rates (“Grandfathered Rates”) is strictly conditioned on timely payments. Accounts delinquent more than 14 days past the due date will automatically forfeit Grandfathered Rates and be converted to the current standard rate without notice.

Uncollectable Accounts
If an account remains unpaid and without communication for 30 days, it will be deemed uncollectable. We will initiate recovery of our equipment, and you must make the property available for retrieval within 48 hours. Failure to comply may result in legal action.

Subscription Cancellations
Subscriptions may be canceled with at least 7 days’ notice before the next billing cycle. No refunds will be issued for partial months.

Delivery Cancellations
Deliveries may be canceled with at least 24 hours’ notice before the scheduled delivery. Cancellations made within 24 hours will incur a $100 Cancellation Fee.

3a. Option to Purchase

Option to Purchase/Rent-to-Own
Renter may select the option to purchase at any time. Standard rent-to-own term is 36 on-time installments at the normal rental rate. 
On-time payments made before adding the Option to Purchase will be credited to the balance of the Option. Shorter installment terms are available at a higher rental rate. A late payment is counted as a missed installment, and the next on-time payment resumes the installment countdown. Once your installment balance is zero, you own the equipment.

Early Payoff/Same as Cash
Renter may elect to pay off the Option to Purchase at any time during their rental period by contacting our Billing team. Amount is determined at the time of election as the balance of installments remaining. Early payoff will be invoiced separately from monthly installments.

3b. Option to Purchase Table

4. Installation, Maintenance, and Repairs

• We will install and setup the units at the agreed delivery location.
• Customers must ensure proper installation space and provide necessary utility connections.
• Routine maintenance and repairs due to normal wear are covered by Upstate Appliance Rentals.
• Customers must report any issues promptly. Damage due to misuse may result in repair fees.
• No-Show Fee: If you cancel an appointment less than 24 hours before, or no-show any scheduled appointment, a $35 no-show fee will be added to your account.

5. Equipment Ownership & Usage Rules

• The washer and dryer remain the property of Upstate Appliance Rentals.
• Customers may not sell, sub-lease, or modify the equipment.
• Units must be used for their intended purpose in residential settings only, and only at the address indicated in your Agreement.

6. Liability & Damages

• Customers are responsible for damages resulting from misuse, negligence, or unauthorized modifications.
• Lost or stolen units will incur a replacement fee equal to the market value of the unit.
• Upstate Appliance Rentals is not liable for indirect damages, such as property damage or loss of income, due to equipment failure.

7. Service Modifications & Termination

• We reserve the right to modify pricing or service terms with 30 days’ notice.
• We may terminate a rental agreement for non-payment, misuse, or policy violations.
• Upon termination, customers must arrange to return their equipment, in good condition, or be subject to replacement fees.

8. Privacy Policy

• We collect and store customer information to provide our Service.
• Personal data is handled in accordance with our Privacy Policy, available here.

9. SMS Terms of Service

9.1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

9.2. Types of SMS Communications:
If you have consented to receive text messages from Upstate Appliance Rentals, you may receive messages related to the following:• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offersExample: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

9.3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments, billing, etc.Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

9.4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

9.5. Opt-In Method:
You may opt-in to receive SMS messages from Upstate Appliance Rentals in the following ways:
• By submitting an online form

9.6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

9.7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. 

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9.8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

10. Dispute Resolution & Governing Law

• Any disputes must first be addressed through direct negotiation.
• If unresolved, disputes will be settled through arbitration in South Carolina, USA.
• These Terms are governed by the laws of South Carolina, USA.

11. Contact Information

For any questions or concerns, please contact us at:
• Email: upstateappliancerentals@gmail.com
• Phone: +1 (864) 278-5388

By using our Service, you acknowledge that you have read and agreed to these Terms.