Terms & Conditions
Last Updated: 9/12/25
These Terms and Conditions (“Agreement”) govern your rental of appliances from Upstate Appliance Rentals, LLC (“Company,” “we,” or “us”). By using our Service, you agree to this Agreement. Please read carefully before renting.
1. Definitions & Scope
This Agreement governs all rental, delivery, installation, use, maintenance, repossession, payment, and—if elected—rent-to-own (“Option to Purchase”) of washer and dryer units (“Equipment”).
It forms the entire contract between you (“Customer”) and the Company. This Agreement is separate from our website Terms of Use or Privacy Policy.
2. Eligibility & Customer Requirements
You must be at least 18 years old.
You must provide a valid payment method, delivery address, and accurate contact information.
You must be present during delivery, installation, service, and retrieval appointments.
- Service Area: Deliveries can only be made in Greenville or Spartanburg counties of South Carolina. Outside areas require approval and are subject to additional mileage charges.
3. Fees, Billing & Payment Authorization
Monthly Rent:
Standard sets: $79/month + tax
Deluxe sets (brand new, digital, luxury): $99/month + tax
First month due at delivery.
Delivery Fee: $20, due at delivery. Additional deliveries are $50 per set within Greenville or Spartanburg counties. Outside areas require approval and mileage charges.
Processing Fee: $2.50 per in-person card transaction (not applied to booking fee).
Billing: Rent is billed automatically every month on your install date.
Payment Authorization: By providing a payment method, you authorize the Company to charge all recurring rent, fees, taxes, reinstatement fees, recovery costs, chargebacks, or other amounts owed under this Agreement.
4. Payment Terms, Late Fees & Default
On-Time Payments: Required to maintain service and eligibility for promotional rates.
Grace Period: 14 days from the due date.
Automatic Attempts: System retries for 14 days after the due date.
Reminders: Sent on Day 1 and Day 14 via text, email, or phone.
Suspension: After 14 days late with no response, account is suspended. A $35 Reinstatement Fee applies to reactivate.
Grandfathered Rates: If more than 14 days late, promotional or legacy rates are forfeited and converted to the current standard rate for future months.
Chargebacks/Returned Payments: May result in immediate suspension and a $25 fee.
Uncollectible Accounts: After 30 days unpaid and no contact, the account is deemed in default. You must make the equipment available for pickup within 48 hours or face legal action.
- Even if your equipment is picked up, you are still responsible for any past-due payments.
5. Option to Purchase (Rent-to-Own)
Election: Customer may opt in at any time by notifying the Company in writing.
Installment Terms:
Standard: 24 on-time payments × $79
Plan A: 18 on-time payments × $99
Plan B: 12 on-time payments × $119
Effect of Late Payments: Late or missed payments pause (but do not reset) the on-time count.
Early Payoff: Customer may pay the remaining installment balance at any time.
Ownership Transfer: When the final installment is paid, the Company will issue a Bill of Sale and ownership transfers to Customer.
Locked Rate: Once elected, installment price and term cannot be changed.
6. Delivery, Installation & Service Appointments
Clear, safe 36″ path required from entry to install area (including stairs).
Floors must be dry and well-lit; adult (18+) must be present.
If unsafe, unsanitary, obstructed, or lacking working hot/cold shutoff valves, delivery will be rescheduled and may incur a $35 no-show fee.
Cancellations <24 hours before delivery: $100 cancellation fee.
No-show at any appointment: $35 fee.
7. Equipment Ownership, Location & Risk of Loss
Equipment remains the property of the Company until purchased in full.
Equipment must remain at the delivery address unless the Company approves relocation in writing.
Customer may not sell, sublease, or modify the equipment.
Risk of loss transfers to Customer upon delivery. Lost or stolen units require a police report within 48 hours and payment of fair market replacement value.
8. Maintenance, Repairs & Damage
The Company covers routine repairs from normal wear.
Customer must report problems promptly.
Customer is liable for damage caused by misuse, negligence, or unauthorized modifications.
For the first ninety (90) days of the rental term, misuse or negligence expressly includes:
Washer Overloading
Loading the washer beyond manufacturer-recommended capacity, resulting in excessive vibration, imbalance, suspension or spring failure, or improper spin operation.Dryer Airflow Blockage
Any obstruction, restriction, or improper venting of dryer exhaust airflow (including lint buildup, crushed, disconnected, or inadequate venting) causing overheating and damage to components such as thermostats, thermal fuses, or heating elements.
If a UAR service technician determines that a repair is required due to either condition above within the first ninety (90) days, the Customer shall be liable for the full cost of parts and labor.
The technician’s determination shall be conclusive absent clear evidence to the contrary.
Customer is responsible for leaks or damage caused by their plumbing or site conditions.
Unsanitary, pest-infested, or unsafe conditions may void service until corrected.
9. Liability, Indemnity & Insurance
Equipment is provided “as is” except for repairs due to normal wear.
The Company is not liable for indirect, incidental, or consequential damages (including lost income or property damage).
Maximum liability is the greater of $300 or three months’ rent.
Customer indemnifies the Company from claims caused by their misuse or negligence.
Customers are encouraged to maintain renters insurance.
10. Account Suspension, Termination & Repossession
The Company may suspend or terminate this Agreement for nonpayment, misuse, or policy violations.
Upon termination or default, Customer must:
Coordinate a pickup within 48 hours
Be present and provide safe access
Customer authorizes the Company to coordinate with landlords/property managers to schedule peaceful recovery.
Missed or obstructed pickup attempts may incur a $75 fee.
11. Service Modifications & Rate Changes
Standard rental rates and policies may be changed with 30 days’ notice.
Elected Option to Purchase installment rates cannot be changed after election.
12. Privacy, Communications & SMS Consent
Customer consents to receive texts, calls (including autodialed or prerecorded), and emails about billing, appointments, service, and promotions.
Message and data rates may apply.
Reply STOP to opt out of marketing texts (account-related messages may still be sent where legally allowed).
Customer consents to receive records and notices electronically (E-SIGN consent).
Personal data is handled per our Privacy Policy.
13. Dispute Resolution & Governing Law
Disputes must first be attempted via direct negotiation (10 days).
If unresolved, they will be settled by binding arbitration under the Federal Arbitration Act in Greenville County, South Carolina.
No class actions or jury trials are allowed.
Small claims court actions are permitted.
Claims must be filed within 1 year.
14. Collections, Attorneys’ Fees & Boilerplate
Past-due accounts may be referred to third-party collections.
Customer is responsible for reasonable collections costs and attorneys’ fees if allowed by law.
No waiver of rights by failure to enforce.
If any part is unenforceable, the rest still applies.
This Agreement may not be assigned by Customer without Company consent.
This Agreement is the entire agreement between the parties.
15. Contact Information
Upstate Appliance Rentals, LLC
Email: upstateappliancerentals@gmail.com
Phone: (864) 278-5388
By using our Service, you agree to this Agreement in full.
